PRIVACY POLICY

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1. OVERVIEW

This policy applies across the SRK Transport portal, website and mobile applications. It covers information collected through our Services and direct interactions (e.g. phone, email). SRK Transport Pty Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our Services, you consent to the collection, use and disclosure of your information as described in this policy.

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2. DEFINITIONS

Personal Data: information that identifies you as an individual (e.g. name, email).
Sensitive Data: special categories (e.g. health, racial origin)—we do not collect this.
 

3. DATA COLLECTION

3.1 DATA YOU PROVIDE

• Account & Profile: name, email, phone, company role

• Transactional: booking details, payment records

• Communications: support requests, messages

3.2 AUTOMATIC DATA

• Usage & Technical: IP address, device ID, crash logs, app version

• Cookies & SDKs: analytics frameworks to improve performance

Note: We do not collect location/GPS data in our mobile apps.

3.3 THIRD‑PARTY SOURCES

• Payment gateways for billing

• Logistics partners for service delivery

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4. PURPOSES OF USE

We use data to:

1. Operate and improve our transport, courier and warehousing services.

2. Process bookings, payments and refunds.

3. Provide support and service alerts.

4. Manage internal user access (drivers, subcontractors, admin).

5. Comply with legal obligations.

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5. DATA SHARING

We may share Personal Data with:

• Service Providers: payment processors, IT hosts

• Regulators: where required by law

• Affiliates: within the SRK Transport group

We do not sell or trade Personal Data.

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6. DATA SECURITY & RETENTION

• Security: encryption in transit; access controls on servers

• Retention: data retained only as long as necessary (generally up to 7 years for financial records)

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7. YOUR RIGHTS

You may request access, correction, deletion or portability of your Personal Data, and withdraw consent for communications at any time by contacting us.

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8. NOTIFIABLE DATA BREACHES

In the event of a data breach likely to cause serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act.

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9. CHANGES TO THIS POLICY

We may update this policy. The “Last updated” date will reflect changes. Continued use of Services constitutes acceptance.

 

10. CONTACT

SRK Transport Pty Ltd
8 Lawn Court, Craigieburn VIC 3064
Phone: (03) 9465 2127 / (03) 9466 3993
Email: info@srktransport.com.au